Safaricom PLC — Telecoms, M-PESA & Digital Services | Business Listings Kenya

Grace Wanjiku
Grace Wanjiku
Business Listings
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Safaricom PLC

Kenya’s largest and most profitable telecommunications company — home of M-PESA, with over 50 million customers and a market cap of KSh 3 trillion+.

📍 Westlands, Nairobi, Kenya
📡 Telecommunications & Fintech
📅 Founded 1997
📊 NSE: SCOM

📋 About Safaricom PLC

Safaricom PLC is Kenya’s largest telecommunications provider and one of the most profitable companies in East and Central Africa. Founded in 1997 and headquartered at Safaricom House along Waiyaki Way, Westlands, Nairobi, the company is listed on the Nairobi Securities Exchange (NSE: SCOM) and is majority-owned by Vodacom Group with a 55% stake.

Contents

Safaricom controls approximately 65.7% of Kenya’s mobile market as of 2024 and surpassed 50 million customers in July 2025. The company is globally renowned as the home of M-PESA — the world’s most successful mobile money platform. Beyond telecoms, Safaricom has diversified into e-commerce (Masoko), cloud computing, music streaming (Baze), and agri-tech (DigiFarm). Its subsidiary Safaricom Telecommunications Ethiopia is also expanding the brand across the continent.

🏷️ Company Details

IndustryTelecommunications, Fintech & Technology
Founded1997
CEOPeter Ndegwa
ChairmanAdil Khawaja (Non-Executive)
Head OfficeSafaricom House, Waiyaki Way, Westlands, Nairobi
Major ShareholderVodacom Group — 55%
Stock ExchangeNairobi Securities Exchange (NSE: SCOM)
Customers50 Million+ (July 2025)
Employees6,616+
Market Share65.7% of Kenya’s Mobile Market (2024)

⚙️ Products & Services

🔵 M-PESA Mobile Money
🔵 Voice & SMS
🔵 Mobile Data & 5G
🔵 Home Fibre (Safaricom Home)
🔵 Fuliza (Overdraft)
🔵 M-Shwari Savings & Loans
🔵 KCB M-PESA Loans
🔵 Mali Investment Fund
🔵 Safaricom Business Solutions
🔵 Cloud Computing
🔵 DigiFarm (Agri-Tech)
🔵 Masoko E-Commerce
🔵 Ziidi Money Market Fund
🔵 Prepaid & Postpaid Plans

🕐 Working Hours (Head Office & Care Centres)

Monday8:00 AM – 5:00 PMOpen
Tuesday8:00 AM – 5:00 PMOpen
Wednesday8:00 AM – 5:00 PMOpen
Thursday8:00 AM – 5:00 PMOpen
Friday8:00 AM – 5:00 PMOpen
Saturday9:00 AM – 1:00 PMOpen
Sunday—Closed
📱 M-PESA, Safaricom App & customer self-service available 24/7. Dial 100 (Safaricom line) or 0722 002 100 for customer care.

📍 Location & Map

📍 Safaricom House, Waiyaki Way, Westlands, Nairobi, Kenya · Get Directions →

📬 Contact Information

🌐 Websitesafaricom.co.ke
📞 Customer Care100 (Safaricom line) / +254 722 002 100
📞 From Other Networks+254 722 002 100
📧 Emailcustomercare@safaricom.co.ke
📍 Head OfficeSafaricom House, Waiyaki Way, Westlands, P.O. Box 66827-00800, Nairobi, Kenya

🔗 Social Media

⭐ Reviews

4.4
⭐⭐⭐⭐
Google Rating

Safaricom is consistently rated as Kenya’s most trusted brand, loved for its wide network coverage, M-PESA innovation, and transformative impact on millions of Kenyans’ daily lives and livelihoods.

⭐ Leave a Review on Google

❓ Frequently Asked Questions

Where is Safaricom head office in Nairobi?

Safaricom’s head office is at Safaricom House, along Waiyaki Way, Westlands, Nairobi, Kenya. P.O. Box 66827-00800.

How do I contact Safaricom customer care?

Dial 100 free from any Safaricom line, or call +254 722 002 100 from any network. You can also email customercare@safaricom.co.ke or reach them on Twitter/X @Safaricom_Care.

Who owns Safaricom?

Safaricom is majority owned by Vodacom Group with a 55% stake. The remaining shares are held by the Government of Kenya and public investors through the Nairobi Securities Exchange (NSE: SCOM).

What is M-PESA and who operates it?

M-PESA is Safaricom’s mobile money transfer and financial services platform, launched in 2007. It is the world’s most successful mobile money product and allows users to send money, pay bills, access loans, and save — all via mobile phone.

How many Safaricom customers are there in Kenya?

Safaricom surpassed 50 million customers in July 2025, controlling approximately 65.7% of Kenya’s mobile market  making it by far the dominant telco in the country.

Is Safaricom listed on the stock exchange?

Yes. Safaricom PLC is listed on the Nairobi Securities Exchange under the ticker symbol SCOM. It is consistently the most valuable stock on the NSE and one of the most traded shares in East Africa.

Listed on Business.co.ke · Information verified as of June 2026 ·
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ByGrace Wanjiku
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Grace Wanjiku is a commerce writer dedicated to helping small and medium enterprises (SMEs) thrive in East Africa. A graduate of Commerce from the University of Nairobi, she focuses on digital banking solutions, mobile money integration, and local market trends across Kenya’s counties. When not analyzing market shifts, Grace manages verified data updates for the Business.co.ke local directory. She can be reached at grace.wanjiku@business.co.ke
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