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Safaricom PLC
Kenya’s largest and most profitable telecommunications company — home of M-PESA, with over 50 million customers and a market cap of KSh 3 trillion+.
📡 Telecommunications & Fintech
📅 Founded 1997
📊 NSE: SCOM
📋 About Safaricom PLC
Safaricom PLC is Kenya’s largest telecommunications provider and one of the most profitable companies in East and Central Africa. Founded in 1997 and headquartered at Safaricom House along Waiyaki Way, Westlands, Nairobi, the company is listed on the Nairobi Securities Exchange (NSE: SCOM) and is majority-owned by Vodacom Group with a 55% stake.
Safaricom controls approximately 65.7% of Kenya’s mobile market as of 2024 and surpassed 50 million customers in July 2025. The company is globally renowned as the home of M-PESA — the world’s most successful mobile money platform. Beyond telecoms, Safaricom has diversified into e-commerce (Masoko), cloud computing, music streaming (Baze), and agri-tech (DigiFarm). Its subsidiary Safaricom Telecommunications Ethiopia is also expanding the brand across the continent.
🏷️ Company Details
| Industry | Telecommunications, Fintech & Technology |
| Founded | 1997 |
| CEO | Peter Ndegwa |
| Chairman | Adil Khawaja (Non-Executive) |
| Head Office | Safaricom House, Waiyaki Way, Westlands, Nairobi |
| Major Shareholder | Vodacom Group — 55% |
| Stock Exchange | Nairobi Securities Exchange (NSE: SCOM) |
| Customers | 50 Million+ (July 2025) |
| Employees | 6,616+ |
| Market Share | 65.7% of Kenya’s Mobile Market (2024) |
⚙️ Products & Services
🔵 Voice & SMS
🔵 Mobile Data & 5G
🔵 Home Fibre (Safaricom Home)
🔵 Fuliza (Overdraft)
🔵 M-Shwari Savings & Loans
🔵 KCB M-PESA Loans
🔵 Mali Investment Fund
🔵 Safaricom Business Solutions
🔵 Cloud Computing
🔵 DigiFarm (Agri-Tech)
🔵 Masoko E-Commerce
🔵 Ziidi Money Market Fund
🔵 Prepaid & Postpaid Plans
🕐 Working Hours (Head Office & Care Centres)
| Monday | 8:00 AM – 5:00 PM | Open |
| Tuesday | 8:00 AM – 5:00 PM | Open |
| Wednesday | 8:00 AM – 5:00 PM | Open |
| Thursday | 8:00 AM – 5:00 PM | Open |
| Friday | 8:00 AM – 5:00 PM | Open |
| Saturday | 9:00 AM – 1:00 PM | Open |
| Sunday | — | Closed |
📍 Location & Map
📍 Safaricom House, Waiyaki Way, Westlands, Nairobi, Kenya · Get Directions →
📬 Contact Information
| 🌐 Website | safaricom.co.ke |
| 📞 Customer Care | 100 (Safaricom line) / +254 722 002 100 |
| 📞 From Other Networks | +254 722 002 100 |
| customercare@safaricom.co.ke | |
| 📍 Head Office | Safaricom House, Waiyaki Way, Westlands, P.O. Box 66827-00800, Nairobi, Kenya |
🔗 Social Media
⭐ Reviews
Safaricom is consistently rated as Kenya’s most trusted brand, loved for its wide network coverage, M-PESA innovation, and transformative impact on millions of Kenyans’ daily lives and livelihoods.
❓ Frequently Asked Questions
Listed on Business.co.ke · Information verified as of June 2026 ·
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