Britam Kenya
Diversified financial services group offering insurance, asset management and pensions in Kenya and the wider region. Head offices in Upper Hill, Nairobi. Confirm products and branch details when you call.
📞 24/7 Contact Centre 0705 100 100
🌐 ke.britam.com
🏷️ Key Facts
| Legal / group name | Britam Holdings Plc (NSE: BRIT) |
| Trading name | Britam · Britam Kenya |
| Category | Life insurance · General insurance · Health · Pensions · Asset management · Property (group) |
| Founded | 1965 (Kenya roots) |
| Listed | Nairobi Securities Exchange (ticker BRIT) |
| Regional footprint | Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique, Malawi |
| Headquarters | Britam Tower, Hospital Road, Upper Hill, Nairobi |
| Britam Centre | Junction of Mara / Ragati Road, Upper Hill, Nairobi |
| 24/7 Contact Centre | +254 705 100 100 |
| Other main lines | +254 703 094 000 · 020 283 3000 |
| +254 793 304 927 | |
| customerservice@britam.com · complaints@britam.com · info@britam.com | |
| Postal | P.O. Box 30375-00100, Nairobi |
| Website | ke.britam.com · britam.com |
📋 About Britam Kenya
Britam is a Kenyan-listed financial services group best known for life and general insurance, medical cover, pensions and asset management. The holding company is Britam Holdings Plc, listed on the Nairobi Securities Exchange under the ticker BRIT. The business traces its roots to 1965 and today operates in several countries across East and Southern Africa.
In Nairobi the group’s landmark address is Britam Tower on Hospital Road in Upper Hill. Britam Centre at the Mara / Ragati Road junction is the other main Upper Hill hub. Client service branches sit across the CBD and suburbs, including Westlands, Loita Street area, Ambank House and other town centres outside Nairobi.
If you need a policy quote, claim status or hospital panel question, the number most customers should use first is the 24/7 contact centre 0705 100 100. WhatsApp support is listed as 0793 304 927. Email customerservice@britam.com for enquiries and complaints@britam.com for complaints. Opening hours at walk-in offices are typically 8:00 am to 5:00 pm on weekdays and 8:00 am to 12:00 pm on Saturdays. Confirm before you travel.
🛡️ Products & Services
🏥 Medical / health
🚗 Motor insurance
🏠 General / property lines
👴 Pensions & retirement
📈 Asset management / unit trusts
📱 Microinsurance
🏢 Corporate & bancassurance
Product names, hospital panels and premiums change. Use ke.britam.com, the MyBritam app or call 0705 100 100 for a current quote. Self-service portals are available for policy management.
📍 Head Office & Selected Branches
| Britam Tower (HQ) | Hospital Road, Upper Hill, Nairobi Lines often listed: 0703 094 000 · 020 283 3000 · contact centre 0705 100 100 |
| Britam Centre | Junction of Mara / Ragati Road, Upper Hill Also listed with 0705 100 100 / related lines |
| Westlands | Westlands Square, Ring Road Parklands (public locator: 6th Floor) |
| CBD / Loita area | Absa Plaza / Absa Towers area, Loita Street (floor numbers differ across older and newer lists — confirm when you call) |
| Ambank House | University Way / Utalii Lane area, Nairobi |
| Other Nairobi points | Tetezi Towers (George Padmore / Marcus Garvey) · Timau Plaza · Industrial Area / Highway Mall · Elgon Road Upper Hill (general) |
| Outside Nairobi | Thika, Nakuru, Naivasha, Machakos, Malindi and further towns on connect.britam.com / ke.britam.com branch locator |
Branch floors and phone extensions change. Use the official locate-a-branch tool or call 0705 100 100 before you visit.
🕐 Opening Hours & Practical Information
Walk-in hours (customer service charter): Monday–Friday 8:00 am – 5:00 pm · Saturday 8:00 am – 12:00 pm. Confirm public holiday closures.
Contact centre: 24/7 on 0705 100 100.
WhatsApp: 0793 304 927.
Email: customerservice@britam.com (enquiries) · complaints@britam.com (complaints / feedback).
Self-service: Customer portal and MyBritam app for policy views and related services (check current login links on ke.britam.com).
Tip: Have your policy number ready. For medical queries, ask for the current hospital panel and pre-authorisation rules for your plan.
⭐ Customer Information
📞 Primary number: 0705 100 100 (24/7)
🏢 Main addresses: Britam Tower (Hospital Road) and Britam Centre (Mara/Ragati), Upper Hill
📈 Listed company: Britam Holdings Plc (NSE: BRIT)
🌍 Region: Kenya plus six other African markets
🕐 Busy periods: Month-end, claim peaks and school-fee / education plan seasons can mean longer waits at branches
⭐ Customer Reviews
Have you used Britam for life, medical, motor, pensions or investments? We welcome genuine feedback.
Include your rating (1–5 stars), name (optional), product type and your honest experience.
Reviews are moderated before publication. Your personal information will not be published without your consent.
📸 Photos
Britam Tower – Hospital Road, Upper Hill
Britam Centre – Mara / Ragati Road
Client service – Branch network
👆 Swipe to view more photos
📍 Location & Map (Britam Tower)
📍 Britam Tower, Hospital Road, Upper Hill, Nairobi
Also: Britam Centre, Mara / Ragati Road junction, Upper Hill
Open in Google Maps →
📬 Contact Details
| 24/7 Contact Centre | 0705 100 100 |
| 0793 304 927 | |
| Main switchboard lines | 0703 094 000 · 020 283 3000 |
| Customer service email | customerservice@britam.com |
| Complaints | complaints@britam.com |
| General / info | info@britam.com |
| Website | ke.britam.com |
| Headquarters | Britam Tower, Hospital Road, Upper Hill · P.O. Box 30375-00100, Nairobi |
| Britam Centre | Junction of Mara / Ragati Road, Upper Hill |
📱 Social Media & Official Links
Prefer official Britam channels. Verify any third-party page before sharing policy or payment details.
❓ Frequently Asked Questions
Britam Tower, Hospital Road, Upper Hill, Nairobi. Britam Centre is at Mara / Ragati Road junction, also Upper Hill.
0705 100 100 (24/7 contact centre). WhatsApp 0793 304 927. Email customerservice@britam.com.
Yes. The group offers life, general, medical, pensions and asset management products. Confirm the right product for your need when you call.
Use the locate-a-branch tool on connect.britam.com or ke.britam.com, or call 0705 100 100 for the nearest office and hours.
🔗 Related Listings
Is this your business?
Claim this listing or report incorrect information.
Information last checked: September 2026
Source: Britam Customer Service Charter, ke.britam.com / connect.britam.com branch locator and public company materials. Phones, branch floors and product terms can change. Confirm on 0705 100 100 or ke.britam.com.
Report an error →