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Madison Insurance (Madison Group)
Locally owned Kenyan insurer offering life, general and health cover plus investment funds. Head office in Upper Hill, Nairobi, with branches across the country. Confirm products and branch hours when you call.
📞 Contact centre 0709 922 000
🌐 madison.co.ke
🏥 Healthcare 24/7 0709 922 555
💬 General WhatsApp 0110 941 061
🌐 Official Website
🗺️ Head Office Map
🏷️ Key Facts
| Group name | Madison Group Limited |
| Insurance entities | Madison Life Assurance Kenya Limited · Madison General Insurance Kenya Limited |
| Investment arm | Madison Investment Managers Limited |
| Category | Life insurance · General insurance · Health · Investment / fund management |
| History (company) | Roots in 1988 merger (Crusader / Kenya Commercial Insurance). Demerged life and general in 2018. |
| Regulator | Insurance Regulatory Authority (IRA). Life and general entities appear on licensed insurer lists. Investment managers also reference RBA / CMA where applicable. |
| Head office | Madison Insurance House, Upper Hill Close, Nairobi |
| Postal | P.O. Box 41163-00100, Nairobi (also listed 47382-00100 on some older public pages) |
| Contact centre | 0709 922 000 (also listed 0709 922 444 on some site pages) |
| Landline | 020 272 1970/1 · 020 286 4000 |
| Healthcare 24/7 | 0709 922 555 · 020 286 4555 |
| General 0110 941 061 · Life 0758 211 501 · Investment 0741 135 660 | |
| madison@madison.co.ke · Healthcare: caremanagement@madison.co.ke | |
| SMS / USSD | SMS 20286 · USSD *828# |
| Website | madison.co.ke |
📋 About Madison Insurance
Madison is a Kenyan insurance and wealth group people usually mean when they say “Madison Insurance.” The holding company is Madison Group Limited. Under it sit Madison Life Assurance Kenya Limited (life), Madison General Insurance Kenya Limited (general), and Madison Investment Managers Limited (funds and investment products).
The story starts in 1988, when Madison Insurance Company Limited was formed after a merger involving Crusader and Kenya Commercial Insurance Corporation. In 2018 the life and general businesses were split into separate licensed companies, which is how the group is structured today. The head office is Madison Insurance House on Upper Hill Close in Nairobi.
You will find motor, personal accident, domestic package, travel, medical (including Betterlife-style health products), life and pension-related covers, plus investment funds such as the money market and fixed income funds shown on the website. Products, premiums and hospital panels change, so check madison.co.ke or call the contact centre before you buy. For medical emergencies under a Madison health policy, use the 24/7 care line 0709 922 555.
🛡️ Products & Services
🏥 Medical / Betterlife health
👤 Life assurance
🩹 Personal accident
🏠 Domestic package
✈️ Travel insurance
🏍️ Motorcycle
📈 Money market & investment funds
👴 Pension / retirement products
Exact covers and prices depend on underwriting. Buy online options and *828# are listed on the company site for some products. Confirm current terms with Madison or an authorised intermediary.
📍 Head Office & Selected Branches
| Head office | Madison Insurance House, Upper Hill Close, Nairobi Contact centre 0709 922 000 |
| City Square | Finance House, 8th Floor, Loita Street, Nairobi · lines often listed 0709 922 620 range |
| Westlands | Reliance Centre (public branch lists) · 0709 922 996 / related lines |
| Moi Avenue | Contrust House, Moi Avenue, Nairobi |
| Buruburu | Buruburu Business Complex, Mumias South Road |
| Kitengela / Rongai | Kitengela Capital Centre · Tyme Arcade Rongai |
| Mombasa | TSS Tower / TSS Building, Nkrumah Road · mombasa@madison.co.ke (public lists) |
| Malindi | Multi Grocers, Lamu Road · 0709 922 780 (public lists) |
| Other towns | Kisumu, Kisii, Nakuru, Eldoret, Kitale, Kericho, Kakamega, Machakos, Embu, Voi, Homa Bay, Thika, Nyeri, Meru and others on company branch network materials |
Branch floors and mobile lines change. Call the contact centre 0709 922 000 or check madison.co.ke for the current branch nearest you.
🕐 Opening Hours & Practical Information
Typical office hours (public listings): Weekdays about 8:00 or 9:00 AM to 5:00 PM. Some lists show Saturday morning hours. Confirm for your branch.
Healthcare care line: 24/7 on 0709 922 555 and 020 286 4555 for members needing care management.
How to reach them: Contact centre 0709 922 000, WhatsApp general 0110 941 061, life 0758 211 501, email madison@madison.co.ke, SMS 20286, USSD *828#.
Claims / fraud: Use official channels on madison.co.ke. Healthcare queries: caremanagement@madison.co.ke.
Tip: For motor or medical renewals, have your policy number ready. Branch visits are useful for forms and agent support; the contact centre is faster for simple queries.
⭐ Customer Information
🛡️ Regulated: IRA-licensed life and general entities
🏥 Health: 24/7 care line for members
📱 Self-service: *828# · SMS 20286 · online quote tools on site
🏢 Branches: Nairobi and major towns nationwide
📈 Investments: Money market and fixed income fund yields shown on madison.co.ke (yields change daily/weekly)
🕐 Busy periods: Month-end and renewal seasons can mean longer waits at branches
⭐ Customer Reviews
Have you used Madison Insurance for motor, life, health or investments? We welcome genuine feedback.
Include your rating (1–5 stars), name (optional), product type and your honest experience.
Reviews are moderated before publication. Your personal information will not be published without your consent.
📸 Photos
Head office – Madison Insurance House, Upper Hill
- Branch – Customer service Team
Products – Life, Savings, general, health, investment
👆 Swipe to view more photos
📍 Location & Map (Head Office)
📍 Madison Insurance House, Upper Hill Close, Nairobi
Open in Google Maps →
📬 Contact Details
| Contact centre | 0709 922 000 |
| Healthcare 24/7 | 0709 922 555 · 020 286 4555 |
| Landline | 020 286 4000 · 020 272 1970/1 |
| General WhatsApp | 0110 941 061 |
| Life WhatsApp | 0758 211 501 |
| Investment WhatsApp | 0741 135 660 |
| madison@madison.co.ke | |
| Healthcare email | caremanagement@madison.co.ke |
| SMS / USSD | 20286 · *828# |
| Website | madison.co.ke |
| Address | Madison Insurance House, Upper Hill Close · P.O. Box 41163-00100, Nairobi |
📱 Official Links
Prefer the website and official contact centre numbers. Unofficial Facebook pages with different phone numbers should be verified before you share personal or payment details.
❓ Frequently Asked Questions
Where is Madison Insurance head office?
Madison Insurance House, Upper Hill Close, Nairobi. Contact centre 0709 922 000.
What is the medical emergency / care number?
Healthcare 24/7: 0709 922 555 or 020 286 4555. Email caremanagement@madison.co.ke.
Does Madison sell life and general insurance?
Yes. Madison Life and Madison General are separate group companies. Both are IRA-licensed entities for their respective businesses.
How do I buy cover quickly?
Website madison.co.ke, USSD *828#, SMS 20286, WhatsApp lines, contact centre, or a branch. Confirm product fit and price before you pay.
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Information last checked: September 2026
Source: madison.co.ke contact pages, company about materials and publicly listed branch directories. Phone numbers, branch floors, yields and product terms can change. Confirm on 0709 922 000 or madison.co.ke.
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