“I had an orthopaedic surgery at MTRH after an accident and the specialist care was excellent. It’s a relief knowing a hospital this equipped is available in Eldoret without needing to travel to Nairobi for complex surgical cases.”

“Studying Clinical Medicine at MTRH College has given me hands-on exposure to real cases at a major referral hospital from early in my training. The Nurses’ Simulation Centre is also a fantastic resource for building confidence before working with real patients.”

“Waiting times at outpatient were very long on the day I visited, and I felt some front-desk staff could have been more attentive. I reached out to the customer care line about it and they did respond, encouraging me to share more details — I appreciate that they’re open to feedback, though the experience itself needs work.”

“My father was referred to MTRH’s renal unit for dialysis and the medical team has been consistent and professional. As a public referral hospital serving such a huge population, some days are busier than others, but the quality of specialist care has been reassuring for our family.”

Does MTRH accept SHA (Social Health Authority)?

As a major national public referral hospital, MTRH is expected to be SHA-contracted since public Level 6 facilities are core to the SHA/SHIF framework rollout, but our public sourcing did not return a specific, current confirmation of MTRH's SHA accreditation status or coverage details. We recommend confirming directly with the hospital's Customer Care lines on 0706 390 391 or 0732 018 387, or checking sha.go.ke, before your visit.

Where is MTRH located?

Moi Teaching and Referral Hospital is located along Nandi Road, Eldoret Town, Uasin Gishu County, approximately 310 kilometres northwest of Nairobi. P.O. Box 3-30100, Eldoret, Kenya.

How do I contact MTRH customer care?

Call the customer care lines on 0706 390 391 or 0732 018 387, available on a 24-hour basis. You can also email ceo@mtrh.go.ke or ceosoffice@mtrh.go.ke, or reach out via their official Facebook page.

Is MTRH a Level 6 hospital?

Yes. MTRH attained Level 6 National Referral status through Legal Notice No. 98 of 12th June 1998, making it Kenya's second-largest National Teaching and Referral Hospital.

Does MTRH train medical professionals?

Yes. MTRH College of Medicine offers specialised training in Health Leadership, Nursing, Clinical Medicine, Health Records, Orthopaedics, Wound Care Management, Mortician Services, and Anaesthetic Assistance, supported by a dedicated Nurses' Simulation and Resource Centre.

What region does MTRH serve?

MTRH serves as a Multi-Specialty International Teaching and Referral Hospital for Kenya, Eastern Uganda, Northern Tanzania, Southern Sudan, and the Democratic Republic of Congo, with a combined catchment population of over 25 million people, and specifically over 22 counties in Western Kenya.