✓ Verified Listing
I&M Bank Kenya
We Are On Your Side — a leading East African commercial bank offering corporate, retail, and business banking, with 40+ branches across Kenya since 1974.
🏦 Commercial Bank (NSE Listed via I&M Holdings)
📅 Founded 1974 (Commercial Bank Since 1996)
🌍 Regional Network — Kenya, Rwanda, Tanzania, Mauritius
📋 About I&M Bank Kenya
I&M Bank was founded in 1974 as Investments & Mortgages Limited, a community-based financial institution, before evolving into a fully-fledged commercial bank in 1996. The bank is a subsidiary of I&M Group Plc (formerly I&M Holdings Limited), a company publicly listed on the Nairobi Securities Exchange (NSE). I&M Bank’s head office and flagship branch are located at I&M Bank Tower, Kenyatta Avenue, in the heart of Nairobi’s central business district.
I&M Bank offers a full range of corporate, retail, and business banking services, and has built a reputation for innovative digital products such as the I&M Bank On The Go (OTG) mobile app, alongside a strong commitment to financial inclusion and sustainability. The bank’s regional footprint extends beyond Kenya through its international network, which includes Bank One Limited in Mauritius, I&M Bank Tanzania Limited, and I&M Bank Rwanda Limited. In Kenya, I&M Bank operates a network of over 40 branches across major towns and cities, each typically featuring an on-site 24-hour ATM, supported by a 24-hour Contact Centre for customer service.
🏷️ Company Details
| Type | Commercial Bank (NSE Listed via I&M Group Plc) |
| Founded | 1974 (as Investments & Mortgages Limited) |
| Became Commercial Bank | 1996 |
| Regulator | Central Bank of Kenya (CBK) |
| Head Office | I&M Bank Tower, Kenyatta Avenue, Nairobi |
| City | Nairobi, Kenya |
| Postal Address | P.O. Box 30238-00100, Nairobi GPO, Kenya |
| Branches | 40+ Nationwide |
| Regional Network | Bank One (Mauritius), I&M Bank Tanzania, I&M Bank Rwanda |
| 24-Hour Call Centre | +254 719 088 000 / +254 20 322 1000 / +254 732 100 000 |
| Toll-Free (Card Enquiries) | 0800 721 088 |
| customercare@imbank.co.ke / callcentre@imbank.co.ke | |
| Website | imbankgroup.com/ke |
⚙️ Products & Services
🔵 Business Banking
🔵 Corporate Banking
🔵 I&M Bank On The Go (OTG) App
🔵 Prepaid Forex Card (Up to USD 10,000)
🔵 Trade Finance
🔵 Mortgages & Asset Finance
🔵 USSD Banking (*458#)
🔵 24-Hour ATM Access (Every Branch)
🔵 Sustainability & Financial Inclusion Programs
🏢 Branch Locations & Contacts
| Branch | Location |
| Kenyatta Avenue (Head Office) | I&M Bank Tower, Kenyatta Avenue, Nairobi |
| 2nd Ngong Avenue | I&M Bank House, 2nd Ngong Avenue, Nairobi |
| Sarit Centre | 1st Floor, Sarit Centre, Westlands, Nairobi |
| Yaya Centre | 4th Floor, Yaya Centre, Argwings Kodhek Road, Nairobi |
| Karen | Karen Office Park, Langata Road, Karen, Nairobi |
| Spring Valley | Ground Floor, Block B, Spring Valley Business Park, Nairobi |
| Gateway Mall | Gateway Mall, Mombasa Road, Opposite Syokimao Railway Station, Nairobi |
| Biashara Street | Biashara Street, Nairobi |
| Mombasa (Nyerere Avenue) | Acacia Building, Nyerere Avenue, Mombasa |
| Mombasa (Nyali) | Greenwood Village, 1st Floor, Greenwood Drive, Nyali, Mombasa |
| Changamwe | 1st Floor, Refinery Building, Refinery Road, Mombasa |
| Malindi | 1st Floor, Pine Court Building, Lamu Road, Malindi |
| Nakuru | Polo Centre, Kenyatta Avenue, Nakuru |
| Eldoret | Ground Floor, Zion Mall, Uganda Road, Eldoret |
| Kisumu | Cold Springs Plaza, Posta Road, Kisumu |
| Kisii | Royal Tower, Hospital Road, Kisii |
| Nyeri | Ground Floor, Hopewell Place, Gakere Road, Nyeri |
| Kapsabet | Kapsabet Business Centre, Ground Floor, Kapsabet |
I&M Bank operates 40+ branches nationwide, each featuring an on-site 24-hour ATM. For the full current branch list and operating hours, visit imbankgroup.com/ke/atms-branches/branches
🕐 Opening Hours
| Monday | 9:00 AM – 5:00 PM | Open |
| Tuesday | 9:00 AM – 5:00 PM | Open |
| Wednesday | 9:00 AM – 5:00 PM | Open |
| Thursday | 9:00 AM – 5:00 PM | Open |
| Friday | 9:00 AM – 5:00 PM | Open |
| Saturday | 10:00 AM – 1:00 PM | Open |
| Sunday | — | Closed |
🗺️ Service Areas
📍 Mombasa & Coast Region
📍 Nakuru & Eldoret (Rift Valley)
📍 Kisumu & Kisii (Nyanza)
📍 Nyeri & Kapsabet
🌍 Rwanda, Tanzania & Mauritius (Regional Network)
📸 Photos
I&M Bank Tower Kenyatta Avenue
An I&M Bank branch banking hall serving personal and business clients
The I&M Bank On The Go (OTG) app — mobile banking for everyday transactions
A 24-hour ATM at one of I&M Bank’s branches across Kenya
📍 Location & Map (Head Office)
📍 I&M Bank Tower, Kenyatta Avenue, Nairobi, Kenya · Get Directions →
📬 Contact Information
| 🌐 Website | imbankgroup.com/ke |
| 📞 24-Hour Call Centre | +254 719 088 000 / +254 20 322 1000 / +254 732 100 000 |
| 📞 Toll-Free (Cards) | 0800 721 088 |
| 📧 Customer Care | customercare@imbank.co.ke |
| 📧 Call Centre | callcentre@imbank.co.ke |
| 📍 Head Office | I&M Bank Tower, Kenyatta Avenue, P.O. Box 30238-00100, Nairobi GPO, Kenya |
| 📱 USSD Banking | *458# |
🔗 Social Media
⭐ Reviews & Ratings
I&M Bank is trusted for its long institutional history, strong corporate and trade finance banking, and its regional East African network, particularly valued by business owners with cross-border operations.
“Trade finance support for our import business has been solid, and having the regional network through Tanzania made a recent cross-border transaction much smoother than dealing with correspondent banks.”
“Bank at the Eldoret branch and the OTG app has made day-to-day banking so much easier — bill payments and transfers all handled from my phone. On-site ATM at the branch means I rarely need to queue inside anymore.”
“Convenient location for me at Yaya Centre. Occasionally the branch can be busy at lunch hour, so I’ve learned to go in the morning instead. The 24-hour call centre has been reliable whenever I’ve had questions after hours.”
“Loaded the prepaid forex card before a trip abroad and it worked smoothly overseas without the fees I’d normally expect from currency conversion. Simple process to top up via M-Pesa PayBill too.”
📝 Share Your Experience
Are you an I&M Bank Kenya customer? Rate them and leave a comment below.
★
★
★
★
Reviews are moderated before publishing. Please be honest and respectful.
❓ Frequently Asked Questions
🔗 Related Businesses
Explore other top banks listed on Business.co.ke:
Listed on Business.co.ke · Business Listings Kenya · Last Updated: June 2026 ·
Report an error or claim this listing
Want Your Business Listed on Business.co.ke?
Join hundreds of verified Kenyan businesses already listed on our directory. Get found by thousands of customers searching for your services every day.