✓ Info Verified
Prime Bank Kenya
Prime Bank Limited — commercial bank offering personal, SME and corporate banking. Head office on Riverside Drive, Nairobi. Confirm services and branch hours when you call.
📞 0111 004 000
🌐 primebank.co.ke
🏷️ Key Facts
| Legal name | Prime Bank Limited |
| Also known as | Prime Bank · Prime Bank Kenya |
| Category | Commercial bank · Personal · SME · Corporate |
| Regulator | Central Bank of Kenya (CBK) |
| Founded | 1992 (licensed 3 September 1992) |
| Head office | Prime Bank Building, Riverside Drive, Nairobi P.O. Box 43825-00100 |
| Call centre | 0111 004 000 · 0111 006 000 |
| Other phones | 0719 090 000 · 020 420 3000 |
| customercare@primebank.co.ke | |
| Website | primebank.co.ke |
| SWIFT | PRIEKENX (confirm for international transfers) |
| Motto | Putting You First |
📋 About Prime Bank
Prime Bank Limited is a Kenyan commercial bank established in 1992 and licensed by the Central Bank of Kenya on 3 September 1992. It offers personal banking, SME solutions and corporate banking services, including accounts, loans, trade finance, international payments and digital platforms.
The head office is at Prime Bank Building on Riverside Drive, Nairobi. The bank operates a network of branches across Kenya, including locations in Nairobi (Biashara Street, Westlands, Karen, Hurlingham and others), Mombasa, Kisumu, Nakuru, Eldoret, Thika and Meru. Public call centre numbers are 0111 004 000 and 0111 006 000.
Prime Bank provides digital banking through PrimeNet (internet banking) and the PrimeBanker / PrimeMobi mobile app. It also supports international transfers via SWIFT. Branch hours and product terms can vary by location and change over time. Confirm current services, rates and the nearest branch directly with the bank.
🛡️ Products & Services
💼 SME & corporate banking
💳 Cards & payments
🌍 Trade finance & international transfers
📱 Digital banking (PrimeNet / PrimeMobi)
💰 Loans & asset finance
📈 Fixed deposits
Confirm current products, rates, fees and eligibility on primebank.co.ke or by calling 0111 004 000.
📍 Key Locations
| Head office | Prime Bank Building, Riverside Drive, Nairobi Call centre: 0111 004 000 |
| Biashara Street (CBD) | Laxmi Plaza, Biashara Street |
| Mombasa | Dedan Kimathi Avenue / Nyali (Palm Breeze, Links Road) |
| Other branches | Westlands, Karen, Hurlingham, Industrial Area, Kisumu, Nakuru, Eldoret, Thika, Meru and others. Confirm the nearest branch when you call. |
Branch addresses, hours and contacts can change. Use the official website or call the care line for the latest list and opening times.
🕐 Practical Information
Call centre: 0111 004 000 · 0111 006 000
Other: 0719 090 000 · 020 420 3000
Email: customercare@primebank.co.ke
Tip: Have your account number or ID ready for queries. Confirm current branch hours, product terms and any payment instructions with the official care line before acting. Most branches typically operate Monday–Friday with limited Saturday hours; confirm for the specific branch.
⭐ Customer Information
📞 Call centre: 0111 004 000
🏢 HQ: Prime Bank Building, Riverside Drive, Nairobi
🏦 Type: Commercial bank (CBK regulated)
📱 Digital: PrimeNet internet banking & PrimeMobi app
📌 Note: Confirm current products, rates and branch locations by calling
🕐 Busy periods: Month-end and lunch hours can mean longer waits at branches
⭐ Customer Reviews
Have you used Prime Bank for personal or business banking? We welcome genuine feedback.
Include your rating (1–5 stars), name (optional), service used and your honest experience.
Reviews are moderated before publication. Your personal information will not be published without your consent.
📸 Photos
Langata branch opening – Official Prime Bank post (2025)
Digital banking – Official @PrimeBankAfrica post
Head Office – Prime Bank Building, Riverside Drive
Public exterior photos of the exact building are limited; confirm location on maps.
👆 Swipe to view more photos
Images sourced from official Prime Bank social media posts.
📍 Location & Map (Riverside Drive)
📍 Prime Bank Building, Riverside Drive, Nairobi
Open in Google Maps →
📬 Contact Details
| Call centre | 0111 004 000 · 0111 006 000 |
| Other phones | 0719 090 000 · 020 420 3000 |
| customercare@primebank.co.ke | |
| Website | primebank.co.ke |
| Head office | Prime Bank Building, Riverside Drive, Nairobi P.O. Box 43825-00100 |
| SWIFT | PRIEKENX (confirm for international transfers) |
📱 Official Links
Prefer the official website and the numbers above. Confirm any payment or agent instruction with the care line before you act.
❓ Frequently Asked Questions
Where is Prime Bank head office?
Prime Bank Building, Riverside Drive, Nairobi. P.O. Box 43825-00100.
What is the main phone number?
Call centre: 0111 004 000 · 0111 006 000. Email customercare@primebank.co.ke.
What services does Prime Bank offer?
Personal banking, SME and corporate banking, cards, trade finance, digital banking (PrimeNet / PrimeMobi) and international transfers. Confirm current offerings when you call.
What is the SWIFT code?
PRIEKENX. Always confirm the exact code and beneficiary details with the bank or your sending institution before an international transfer.
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Information last checked: November 2026
Source: Official Prime Bank (primebank.co.ke) materials and verified public sources. Products, rates, branch details and hours can change. Confirm on 0111 004 000 or the official website.
Photos sourced from official Prime Bank social media posts.
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