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Sanlam Kenya (SanlamAllianz)
Life and general insurance under the SanlamAllianz Kenya brand after the Sanlam–Allianz combination in Africa. Head office at Sanlam Tower, Waiyaki Way. Confirm products and numbers when you call.
📞 General 0709 566 000 · Life 0719 035 035
🌐 ke.sanlamallianz.com
🏷️ Key Facts
| Trading brand | SanlamAllianz Kenya (also still searched as Sanlam Kenya) |
| Main insurance entities | Sanlam Allianz Life Insurance (Kenya) Limited · Sanlam Allianz General Insurance (Kenya) Limited |
| Background | Sanlam and Allianz combined African operations (announced 2023). In Kenya, life and general now operate under SanlamAllianz. Jubilee Allianz general business has been integrated into Sanlam Allianz General. |
| Category | Life insurance · General insurance · Health / assistance · Pensions-related solutions |
| Regulator | Insurance Regulatory Authority (IRA). Life and general entities appear on licensed insurer lists for Kenya. |
| Head office | Sanlam Tower (Sanlam Allianz Tower), Off Waiyaki Way, Westlands, Nairobi |
| CBD client service | Sanlam House, Kenyatta Avenue, Nairobi |
| Call centre · General | +254 709 566 000 |
| Call centre · Life | +254 719 035 035 |
| Other listed lines | 020 513 8200 (Facebook / older service materials) · medical helpline historically 020 513 8282 |
| Email · General | talk2us@ke.sanlamallianz.com |
| Email · Life | customerservice@ke.sanlamallianz.ke |
| Claims (general, public partner notices) | claims@ke.sanlamallianz.com |
| Website | ke.sanlamallianz.com |
| Postal (public) | P.O. Box 66257-00800 / related boxes used for general · life historically Box 44041-00100 |
📋 About Sanlam Kenya
When people say “Sanlam Kenya” today they usually mean SanlamAllianz Kenya: the local life and general insurance operations after Sanlam and Allianz put their African businesses together. The brand you will see on current sites and social channels is SanlamAllianz. The companies under it include Sanlam Allianz Life Insurance (Kenya) Limited and Sanlam Allianz General Insurance (Kenya) Limited.
The group’s main Nairobi address is Sanlam Tower on Waiyaki Way in Westlands. Client service also continues at Sanlam House on Kenyatta Avenue in the CBD. Town branches cover places such as Mombasa, Kisumu, Nakuru, Eldoret, Thika, Machakos, Embu, Kakamega and others listed on the company site.
Products cover the usual mix of life covers, funeral and last-expense type benefits, motor and other general lines, medical and assistance services, and related savings or pension solutions. Exact packages change, so get a current quote from the website or call centre. For general queries use 0709 566 000 or talk2us@ke.sanlamallianz.com. For life use 0719 035 035 or customerservice@ke.sanlamallianz.ke. Branch hours are typically weekdays, roughly 8:15 am to 4:30 pm, but confirm for your town.
🛡️ Products & Services
🏥 Medical / health
🚗 Motor insurance
🏠 Property / general lines
⚰️ Last expense / funeral
🚑 Emergency assist / road rescue
📈 Savings & pension-related
🏢 Corporate & bancassurance
Product names and benefits change with underwriting and regulation. Confirm cover limits, excesses and hospital panels directly with SanlamAllianz or an authorised intermediary.
📍 Head Office & Branches
| Head office | Sanlam Tower, Off Waiyaki Way, Westlands, Nairobi |
| Nairobi CBD | Sanlam House, Kenyatta Avenue (client service / ground or listed floors) |
| Mombasa | Pwani Building / Sanlam House area (public branch lists: Mikindani / related) — confirm when you call |
| Kisumu | Mega Plaza or Jubilee House Ang’awa Street (public lists vary by entity) — confirm address |
| Nakuru | Giddo Plaza / Posta Tower Moi Road (listed across materials) |
| Eldoret | Daima Tower / Imperial Court, Uganda Road area |
| Other towns | Thika, Nyeri, Machakos, Embu, Kakamega and further client experience centres on ke.sanlamallianz.com |
After the Sanlam–Allianz integration, some branch floors moved. Always confirm the street address when you call 0709 566 000 or 0719 035 035.
🕐 Opening Hours & Practical Information
Branch hours (company service materials): Monday to Friday, about 8:15 am – 4:30 pm, except public holidays. Confirm for your branch.
How to contact:
General: 0709 566 000 · talk2us@ke.sanlamallianz.com
Life: 0719 035 035 · customerservice@ke.sanlamallianz.ke
Also listed: 020 513 8200 on Facebook / older charters.
Claims: Use claims@ke.sanlamallianz.com for general (as in partner notices) or the life service channels for life policies. Have your policy number ready.
Complaints: Company materials also list complaints@ke.sanlamallianz.com and the formal complaints process on their site. You can escalate to IRA if needed.
Tip: Use ke.sanlamallianz.com as the current official site. Older sanlam.co.ke references still appear in some directories.
⭐ Customer Information
🛡️ Regulated: IRA-licensed life and general entities under SanlamAllianz
📞 Two main call centres: General 0709 566 000 · Life 0719 035 035
🏢 Locations: Sanlam Tower (Waiyaki Way) + Kenyatta Avenue + town branches
🚑 Assistance: Emergency assist / road rescue advertised on company channels (confirm number on policy documents)
🕐 Busy periods: Month-end, claim peaks and holiday seasons can mean longer waits
⭐ Customer Reviews
Have you used Sanlam or SanlamAllianz for life, motor, medical or claims? We welcome genuine feedback.
Include your rating (1–5 stars), name (optional), product type and your honest experience.
Reviews are moderated before publication. Your personal information will not be published without your consent.
📸 Photos
Head office – Sanlam Tower, Waiyaki Way
Sanlam House – Kenyatta Avenue
Client service – Branch network
👆 Swipe to view more photos
📍 Location & Map (Sanlam Tower)
📍 Sanlam Tower, Off Waiyaki Way, Westlands, Nairobi
Open in Google Maps →
📬 Contact Details
| General call centre | 0709 566 000 |
| Life call centre | 0719 035 035 |
| Also listed | 020 513 8200 |
| Email · General | talk2us@ke.sanlamallianz.com |
| Email · Life | customerservice@ke.sanlamallianz.ke |
| Claims (public notices) | claims@ke.sanlamallianz.com |
| Website | ke.sanlamallianz.com |
| Head office | Sanlam Tower, Off Waiyaki Way, Westlands, Nairobi |
| CBD | Sanlam House, Kenyatta Avenue, Nairobi |
📱 Social Media & Official Links
📘 Facebook · Sanlam Kenya / SanlamAllianz
📷 Instagram @sanlamallianzkenya_
LinkedIn · SanlamAllianz Kenya
Prefer ke.sanlamallianz.com and the official Facebook page linked above. Verify any other page before sharing policy or payment details.
❓ Frequently Asked Questions
Is Sanlam Kenya the same as SanlamAllianz?
For practical purposes yes. After the Sanlam–Allianz Africa combination, the Kenya life and general businesses trade as SanlamAllianz. Older “Sanlam Kenya” branding still appears in searches and some documents.
Where is the head office?
Sanlam Tower, Off Waiyaki Way, Westlands, Nairobi. CBD service also at Sanlam House, Kenyatta Avenue.
Which number should I call?
General insurance and general enquiries: 0709 566 000. Life: 0719 035 035. Also listed: 020 513 8200.
How do I claim or complain?
Start with the call centre or claims@ke.sanlamallianz.com / life customer service. Formal complaints channels are published on company materials. IRA remains the industry regulator if you need escalation.
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Information last checked: September 2026
Source: ke.sanlamallianz.com, official SanlamAllianz FAQ / partner notices, Facebook page and public branch lists. After the Sanlam–Allianz combination, brand names, emails and some branch floors changed. Confirm on 0709 566 000 or 0719 035 035 before you travel or pay.
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