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Family Bank Kenya
With You, For Life — a leading Kenyan commercial bank serving 1.7 million+ customers through retail, SME, and corporate banking across 90+ branches nationwide.
🏦 Commercial Bank
📅 Founded 1984 (Commercial Bank Since 2007)
🏢 90+ Branches Nationwide
📋 About Family Bank Kenya
Family Bank Limited began life as Family Finance Building Society in 1984, before being licensed by the Central Bank of Kenya to operate as a fully-fledged commercial bank on 1st May 2007. The bank has grown into one of Kenya’s leading commercial banks, serving individuals, SMEs, and corporate clients under the philosophy “With You, For Life.” Family Bank is regulated by the Central Bank of Kenya and is a member of the Kenya Deposit Insurance Corporation. The bank’s head office is at Family Bank Towers, Muindi Mbingu Street, Nairobi.
Family Bank has earned a reputation for innovation, being the first bank in Kenya to introduce paperless banking through smart card technology, enabling customers to transact without filling in deposit or withdrawal slips. As of December 2023, the bank’s total assets stood at KES 142.4 billion, with a deposit base of KES 102.6 billion, and it serves over 1.7 million customers through its network of more than 90 branches nationwide, alongside PesaPap agents and ATMs. The bank offers a full suite of retail, SME, and corporate banking products, digital banking through the PesaPap mobile app and internet banking, and dedicated diaspora banking services for Kenyans abroad, supported by specialised diaspora agents across the globe.
🏷️ Company Details
| Type | Commercial Bank |
| Founded | 1984 (as Family Finance Building Society) |
| Commercial Bank License | 1 May 2007 |
| Regulator | Central Bank of Kenya (CBK); Member, Kenya Deposit Insurance Corporation |
| Head Office | Family Bank Towers, Muindi Mbingu Street, Nairobi |
| City | Nairobi, Kenya |
| Postal Address | P.O. Box 74145-00200, Nairobi, Kenya |
| Branches | 90+ Nationwide |
| Customers | 1.7 Million+ |
| Total Assets (Dec 2023) | KES 142.4 Billion |
| Deposit Base (Dec 2023) | KES 102.6 Billion |
| CEO | Nancy Njau (Managing Director & CEO) |
| Phone (24/7) | 0703 095 445 / 0703 095 000 |
| Landline | 020 3252 445 / 020 3252 000 |
| Website | familybank.co.ke |
⚙️ Products & Services
🔵 SME Banking & Affordable Credit
🔵 Corporate Banking & Trade Finance
🔵 Salary Advances
🔵 Business Loans
🔵 Mortgage Facilities
🔵 PesaPap Mobile Banking App
🔵 Internet Banking
🔵 Smart Card Paperless Banking
🔵 Foreign Exchange Services
🔵 Diaspora Banking
🔵 Insurance Products
🏢 Branch Locations & Contacts
| Branch | Location | Contact |
| Head Office (Muindi Mbingu) | Family Bank Towers, Muindi Mbingu Street, Nairobi | 0703 095 445 |
| Sonalux (Moi Avenue) | Sonalux House, Moi Avenue, Nairobi | 020 341229/30/31 |
| JKIA | 4th Season Centre Building, JKIA, Nairobi | 0703 095 445 |
| Kenyatta Avenue | Pan Africa House, Kenyatta Avenue, Nairobi | 0724 255731 / 0752 240259 |
| Kilimani | Yaya, Kobil Petrol Station, Argwings Kodhek Road | 020 3864600 |
| Westlands | Pamstech House, Woodvale Grove, Westlands | 020 4442307 |
| Ruaka | Ruaka Square Building, Limuru Road | 0703 095 445 |
| Tom Mboya | Nipuil Shah Building, Tom Mboya Street | 020 342561 |
| River Road | Fifty Investment Building, Ronald Ngara – River Road Junction | 020 2225320 |
| Kahawa West | Kahawa West House, Kamiti Road | 0703 095 445 |
| Githurai | Mug-Muguga Building, Githurai Roundabout | 020 8710255 |
| Gikomba | Mt. Kenya Building, New Pumwani Road | 0703 095445 |
| Kayole | Kenol Petrol Station, Spine Road | 020 251433 |
Family Bank operates 90+ branches nationwide, including Kasarani, Donholm, Utawala, Dagoretti, Thika, Nakuru, Mombasa (Digo Road), Kisumu, Muranga, Kiambu, and many more. For the full current branch, agent, and ATM locator, visit familybank.co.ke — Find an Agent, Branch or ATM
🕐 Opening Hours
| Monday | 8:00 AM – 5:00 PM (Branches) · Call Centre 24 Hours | Open |
| Tuesday | 8:00 AM – 5:00 PM (Branches) · Call Centre 24 Hours | Open |
| Wednesday | 8:00 AM – 5:00 PM (Branches) · Call Centre 24 Hours | Open |
| Thursday | 8:00 AM – 5:00 PM (Branches) · Call Centre 24 Hours | Open |
| Friday | 8:00 AM – 5:00 PM (Branches) · Call Centre 24 Hours | Open |
| Saturday | 8:30 AM – 12:30 PM (Select Branches) · Call Centre 24 Hours | Open |
| Sunday | Closed (Branches) · Call Centre 24 Hours | Open |
🗺️ Service Areas
📍 Central Kenya (Muranga, Kiambu, Kirinyaga)
📍 Rift Valley (Nakuru)
📍 Coast (Mombasa)
📍 Nyanza (Kisumu)
📍 90+ Branches Nationwide
🌍 Diaspora — Global Agent Network
📸 Photos
A Family Bank branch banking hall serving customers across Kenya
PesaPap — Family Bank’s mobile banking app for transfers, loans, and bill payments
Swipe to view more photos
📍 Location & Map (Head Office)
📍 Family Bank Towers, Muindi Mbingu Street, Nairobi, Kenya · Get Directions →
📬 Contact Information
| 🌐 Website | familybank.co.ke |
| 📞 24/7 Call Centre | 0703 095 445 / 0703 095 000 |
| 📞 Landline | 020 3252 445 / 020 3252 000 |
| 📍 Head Office | Family Bank Towers, Muindi Mbingu Street, P.O. Box 74145-00200, Nairobi, Kenya |
| 🌍 Diaspora Agents | Specialised diaspora agents across the globe — see familybank.co.ke for the list |
🔗 Social Media
⭐ Reviews & Ratings
Family Bank is widely known for its extensive branch network reaching underserved areas across Kenya, pioneering smart card paperless banking, and strong SME lending focus that has supported many small businesses.
“Got a business loan through the Githurai branch to expand my hardware shop and the process was smoother than I expected. Family Bank really does understand small businesses in a way some bigger banks don’t.”
“PesaPap has become my go-to for everyday banking — transfers, bill payments, all from my phone. The Kilimani branch is also convenient whenever I need in-person service for something more involved.”
“Using a diaspora agent to keep managing my account back in Kenya has worked well overall. Occasionally there’s a bit of a lag with international transfers compared to bigger global banks, but customer support has always been reachable when I needed help.”
“Really appreciate having a branch this close to home in Kayole — not every bank reaches this part of the city. Smart card banking has also made queues at the branch much faster since I don’t need to fill out slips anymore.”
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❓ Frequently Asked Questions
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