Co-operative Bank headquarters at Co-operative House, Haile Selassie Avenue, Nairobi

A Co-operative Bank branch banking hall serving customers across Kenya

 MCoop Cash — Co-op Bank’s 24/7 mobile banking platform for all customers

A Co-op Kwa Jirani agent — one of 16,000+ agents serving communities across Kenya

“Co-op Bank has been our SACCO’s banker for over 10 years. The SACCO banking solutions are excellent — dedicated relationship managers who understand co-operative needs, good interest rates, and always available when we need support.”

“MCoop Cash has made banking so easy for me. I can pay bills, transfer money, and check my balance from my phone anytime. The Co-op Kwa Jirani agent near my home is also very convenient for cash deposits and withdrawals.”

“Got a business loan from Co-op Bank to expand my shop and the process was straightforward. The relationship manager at Kisumu branch was professional. Loan processing took about 2 weeks. Interest rates are competitive.”

“The internet banking platform sometimes has downtime during peak hours which is frustrating. Branch queues are also long at busy branches in Nairobi CBD. Customer care on 0703027000 is however responsive and resolves issues quickly.”

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Where is Co-operative Bank head office in Nairobi?

Co-operative Bank's head office is at Co-operative House, Haile Selassie Avenue, Nairobi. P.O. Box 48231-00100. The head office branch code is 11000.

How do I contact Co-op Bank customer care?

Call 0703 027 000 (available 24/7), send an SMS to 16111, or WhatsApp 0703 027 000. You can also visit any of the 212 branches nationwide or use Co-op Internet Banking.

What is the Co-op Bank SWIFT code?

The SWIFT/BIC code for Co-operative Bank of Kenya is KCOOKENA. The bank code is 11 and the main branch (head office) code is 11000.

What is MCoop Cash?

MCoop Cash is Co-operative Bank's mobile banking platform that allows customers to transfer money, pay bills, buy airtime, apply for loans, and access their account 24/7 from any mobile phone — with or without a smartphone.

What are Co-operative Bank's working hours?

Normal banking hours are Monday–Friday 8:30 AM – 4:00 PM and Saturday 8:30 AM – 12:00 PM. Executive Banking hours are Monday–Friday 8:30 AM – 5:00 PM and Saturday 8:30 AM – 1:00 PM. Digital channels operate 24/7.

When was Co-operative Bank of Kenya founded?

Co-operative Bank of Kenya was founded in 1968 to serve the needs of the Kenyan co-operative movement. It was listed on the Nairobi Securities Exchange (NSE: COOP) on 22 December 2008 and is majority-owned by Coop Holdings Co-operative Society Limited.