Jumia Kenya
Kenya’s biggest online shopping platform. Electronics, fashion, home items, groceries and more from thousands of sellers, with delivery across the country.
🛒 E-Commerce Marketplace
📅 Founded 2012
🌍 Operating in Multiple African Countries
📋 About Jumia Kenya
Jumia started in 2012 and quickly became the go-to place for online shopping in Kenya. Today it’s the country’s largest marketplace, connecting shoppers with tens of thousands of sellers. You can find almost anything — phones, clothes, home appliances, beauty products, groceries and more.
The company is part of Jumia Technologies AG, which is listed on the New York Stock Exchange (NYSE: JMIA). Their Kenyan head office sits on the 4th floor of Kaka House in Westlands, Nairobi. Alongside the marketplace, Jumia runs its own payment system (JumiaPay) and a wide delivery network. They also have the JForce programme, which lets everyday people earn by helping others shop on the platform.
Francis Dufay is the global CEO. Here in Kenya and East Africa, Vinod Goel currently leads the team as Regional CEO. The platform has grown steadily over the years and continues to serve millions of customers across the region.
🏷️ Company Details
| Industry | E-Commerce Marketplace, Logistics & Payments |
| Founded | 2012 |
| Parent Company | Jumia Technologies AG (NYSE: JMIA) |
| Local Entity | Ecart Services Kenya Limited |
| Head Office | 4th Floor, Kaka House, Maua Close off Parklands Road, Westlands |
| City | Nairobi, Kenya |
| Postal Address | P.O. Box 26106-00100, Nairobi |
| Sellers | Over 80,000 across the group |
| Global CEO | Francis Dufay |
| Kenya / East Africa Lead | Vinod Goel (Regional CEO) |
| Customer Care | 0711 011 011 (Call & WhatsApp) |
| customercare@jumia.co.ke | |
| Website | jumia.co.ke |
⚙️ What You Can Buy & Services Offered
Fashion & Clothes
Home & Kitchen
Health & Beauty
Groceries
JumiaPay
Nationwide Delivery
JForce Agents
Cash on Delivery
Sell on Jumia
🏢 Offices & Collection Points
| Location | Address |
| Head Office | 4th Floor, Kaka House, Maua Close off Parklands Road, Westlands, Nairobi |
| Nairobi CBD | Ground Floor, Kampus Towers, Moi Avenue (opposite Jeevanjee Gardens) |
They also have collection points in many towns. The full and most up-to-date list is always on their Help Centre page.
🕐 When You Can Shop & Get Help
| Online Store | Open 24 hours a day, every day |
| Customer Care | Usually Monday to Friday 8am–8pm or 10pm. Weekends and holidays have shorter hours. |
🗺️ Where They Deliver
Delivery across Kenya
Active in several African countries
📸 Photos
Kaka House Head Office
Delivery Rider
Jumia App
JumiaPay
📍 Location & Map
📍 4th Floor, Kaka House, Maua Close off Parklands Road, Westlands, Nairobi · Open in Google Maps →
📬 Contact Details
| Website | jumia.co.ke |
| Customer Care | 0711 011 011 (Call & WhatsApp) |
| customercare@jumia.co.ke | |
| Head Office | 4th Floor, Kaka House, Maua Close off Parklands Road, P.O. Box 26106-00100, Nairobi |
| Help Centre | jumia.co.ke/sp-help |
🔗 Social Media
⭐ What People Say
Jumia is the most popular online shop in Kenya for many people. Lots of customers like the wide selection and the fact that you can get almost anything delivered. At the same time, review sites show a fair number of complaints about delayed packages, third-party sellers and customer service. It’s wise to check recent reviews and stick to Jumia Mall sellers when you can.
📝 Share Your Experience
Have you bought something or sold through Jumia Kenya? Tell us how it went.
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❓ Frequently Asked Questions
Call or WhatsApp 0711 011 011. You can also use the chat or form on their Help Centre page.
Yes, many items support cash on delivery. It depends on the seller and where you live.
4th Floor, Kaka House, Maua Close off Parklands Road, Westlands, Nairobi.
Go to your account and start a return, or call 0711 011 011. Returns follow Jumia’s official policy.
It’s their agent programme. People can earn commissions by helping others discover and order products on Jumia.
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Information last checked against public sources in August 2026. Details can change — always verify the latest contacts and hours on jumia.co.ke.