- 🏷️ Key Facts
- 📋 About CIC Insurance Group
- 🛡️ Products & Services
- 📍 Head Office & Selected Branches
- 🕐 Opening Hours & Practical Information
- ⭐ Customer Information
- ⭐ Customer Reviews
- 📸 Photos
- 📍 Location & Map (CIC Plaza)
- 📬 Contact Details
- 📱 Social Media & Official Links
- ❓ Frequently Asked Questions
- 🔗 Related Listings
✓ Info Verified
CIC Insurance Group
Cooperative-rooted insurer listed on the NSE. Life, general, medical and asset management in Kenya, with regional operations in Uganda, South Sudan and Malawi. Head office CIC Plaza, Mara Road, Upper Hill. Confirm products when you call.
📞 0703 099 120
🌐 ke.cicinsurancegroup.com
🏷️ Key Facts
| Legal / group name | CIC Insurance Group PLC (NSE: CIC) |
| Also known as | CIC Group · CIC Insurance · Cooperative Insurance Company (historical roots) |
| Category | Life · General · Medical / health · Micro-insurance · Asset management · Pensions-related solutions |
| Founded | 1968 (co-operative movement roots) |
| Listed | Nairobi Securities Exchange (CIC) |
| Key subsidiaries (Kenya) | CIC General Insurance Ltd · CIC Life Assurance Ltd · CIC Asset Management Ltd (and related entities) |
| Regional footprint | Kenya · Uganda · South Sudan · Malawi |
| Head office | CIC Plaza, Mara Road, Upper Hill, Nairobi |
| Customer care | 0703 099 120 · 020 282 3000 |
| 0703 099 000 | |
| SMS short code | 22471 |
| Medical call centre | 0703 099 999 · 0732 179 999 · 020 282 3999 |
| callc@cic.co.ke · info@cic.co.ke | |
| Website | ke.cicinsurancegroup.com · cic.co.ke |
| Postal | P.O. Box 59485-00200, Nairobi |
📋 About CIC Insurance Group
CIC Insurance Group is a Kenyan-listed insurer with deep roots in the co-operative movement. The business started in 1968 as a department of the Kenya National Federation of Cooperatives and grew into a full group covering general insurance, life assurance, medical cover and asset management. It is known for micro-insurance and co-operative sector products as well as retail and corporate lines.
The head office is CIC Plaza on Mara Road in Upper Hill, Nairobi. Customer care numbers used across official pages are 0703 099 120 and 020 282 3000. WhatsApp is listed as 0703 099 000, with SMS short code 22471. For medical approvals and emergencies, use the medical call centre numbers 0703 099 999 / 0732 179 999.
The group has subsidiaries and offices in Uganda, South Sudan and Malawi. In Kenya, branches cover Nairobi suburbs and major towns in the Rift, Western, Coast, Central and Eastern regions. Product details and hospital panels change, so confirm terms on ke.cicinsurancegroup.com or with an authorised agent before you buy.
🛡️ Products & Services
🏥 Medical / health
🚗 Motor insurance
🏠 General / property lines
📱 Micro-insurance
🤝 Co-operative solutions
📈 Asset management
🏢 Corporate & SME cover
Exact benefits, waiting periods and hospital panels depend on the product. Confirm on ke.cicinsurancegroup.com, WhatsApp 0703 099 000 or 0703 099 120.
📍 Head Office & Selected Branches
| Head office | CIC Plaza, Mara Road, Upper Hill, Nairobi 0703 099 120 · 020 282 3000 · callc@cic.co.ke |
| Medical call centre | 0703 099 999 · 0732 179 999 · 020 282 3999 |
| Town / CBD | Reinsurance Plaza, Mezzanine Floor, Aga Khan Walk · 0703 099 500 |
| Westlands | Pamstech House, Woodvale Grove · 0703 099 727 |
| Buru Buru | Mesora Centre / Vision Place, Mumias Road · 0703 099 564 |
| Kitengela | Kitengela Mall / Capital Center area · 0703 099 740 |
| Mombasa | Furaha Plaza, Nkrumah Road · 0703 099 751 |
| Other towns | Eldoret · Nakuru · Kisumu · Thika · Nyeri · Machakos · Meru · Embu · Kitale · Kisii · Kakamega · Bungoma · Kilifi · Naivasha · Nanyuki and more on ke.cicinsurancegroup.com |
Branch floors and direct lines can change. Confirm on 0703 099 120 or the official locate-us pages before you visit.
🕐 Opening Hours & Practical Information
Typical branch hours: Weekdays roughly 8:00/9:00 am – 5:00 pm (Waze/locator listings often show Mon–Fri 9:00–17:00 for head office). Confirm for your branch.
Customer care: 0703 099 120 · 020 282 3000 · callc@cic.co.ke
WhatsApp: 0703 099 000 · SMS: 22471
Medical: 0703 099 999 / 0732 179 999 for approvals and related support
Complaints: Use callc@cic.co.ke, 0703 099 120, website complaint form, or write to P.O. Box 59485-00200, Nairobi (as in company charter materials).
Tip: Have your policy number ready. Medical pre-authorisation uses dedicated inpatient/outpatient emails on official materials.
⭐ Customer Information
📞 Main care line: 0703 099 120
💬 WhatsApp: 0703 099 000
🏥 Medical hotline: 0703 099 999
🏢 HQ: CIC Plaza, Mara Road, Upper Hill
🤝 Known for: Co-operative and micro-insurance heritage
📈 Listed: NSE ticker CIC
🕐 Busy periods: Month-end, renewals and claim peaks can mean longer waits
⭐ Customer Reviews
Have you used CIC for life, medical, motor, micro-cover or investments? We welcome genuine feedback.
Include your rating (1–5 stars), name (optional), product type and your honest experience.
Reviews are moderated before publication. Your personal information will not be published without your consent.
📸 Photos
Head office – CIC Plaza, Mara Road
Client service – Branch network
Insurance & investments – Clients
👆 Swipe to view more photos
📍 Location & Map (CIC Plaza)
📍 CIC Plaza, Mara Road, Upper Hill, Nairobi
Open in Google Maps →
📬 Contact Details
| Customer care | 0703 099 120 |
| Landline | 020 282 3000 |
| 0703 099 000 | |
| SMS | 22471 |
| Medical call centre | 0703 099 999 · 0732 179 999 |
| callc@cic.co.ke | |
| Website | ke.cicinsurancegroup.com |
| Head office | CIC Plaza, Mara Road, Upper Hill, Nairobi |
| Postal | P.O. Box 59485-00200, Nairobi |
📱 Social Media & Official Links
Prefer ke.cicinsurancegroup.com and verified @CICGroupPLC channels. Confirm payment or WhatsApp instructions with the official care line before you pay.
❓ Frequently Asked Questions
Where is CIC head office?
CIC Plaza, Mara Road, Upper Hill, Nairobi.
What is the main customer care number?
0703 099 120 or 020 282 3000. WhatsApp 0703 099 000. Email callc@cic.co.ke. SMS 22471.
What number do I use for medical issues?
Medical call centre: 0703 099 999 or 0732 179 999 (also 020 282 3999 listed on company materials).
Is CIC only insurance?
No. The group also has life, medical, micro-insurance and asset management businesses, with a strong co-operative heritage.
🔗 Related Listings
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Information last checked: September 2026
Source: ke.cicinsurancegroup.com contact pages, official service charter materials and company social channels. Branch floors, phones and product terms can change. Confirm on 0703 099 120 or the official website.
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