- 🏷️ Key Facts
- 📋 About AAR Insurance
- 🛡️ Products & Services
- 📍 Head Office & Selected Branches
- 🕐 Opening Hours & Practical Information
- ⭐ Customer Information
- ⭐ Customer Reviews
- 📸 Photos
- 📍 Location & Map (Real Towers, Upper Hill)
- 📬 Contact Details
- 📱 Social Media & Official Links
- ❓ Frequently Asked Questions
- 🔗 Related Listings
✓ Info Verified
AAR Insurance
AAR Insurance Kenya Limited — medical and general insurance with roots in Africa Air Rescue (1984). Head office at Real Towers, Hospital Road, Upper Hill. Confirm products when you call.
📞 0703 063 000
🌐 aar-insurance.com
🏷️ Key Facts
| Legal name | AAR Insurance Kenya Limited |
| Also known as | AAR Insurance · AAR Kenya · Africa Air Rescue (historical) |
| Category | Medical / health insurance · General insurance · Family & corporate cover |
| Background | Started 1984 as Africa Air Rescue (air and road medical evacuation). Grew into a full insurance company focused on medical and general lines. Related AAR Healthcare is a separate healthcare services brand. |
| Regulator | Insurance Regulatory Authority (IRA) |
| Head office | Real Towers, Ground Floor, Hospital Road, Upper Hill, Nairobi |
| Main phones | 0703 063 000 · 0730 633 000 · 020 289 5000 |
| Emergency / AAR Rescue | 0725 225 225 · 0734 225 225 (publicly listed rescue lines; confirm when you call) |
| info@aar.co.ke · complaintsupportbranches@aar.co.ke | |
| Website | aar-insurance.com |
| Postal | P.O. Box 41766-00100, Nairobi |
| Office hours (official) | Monday–Friday, 9:00 am – 5:00 pm |
📋 About AAR Insurance
AAR Insurance Kenya Limited is a medical and general insurer with roots in emergency rescue. The business began in 1984 as Africa Air Rescue, providing air and road evacuation. It later expanded into health insurance and general lines for individuals, families and corporates.
The head office is Real Towers, Ground Floor, Hospital Road, Upper Hill, Nairobi. Official customer lines are 0703 063 000, 0730 633 000 and landline 020 289 5000. Email is info@aar.co.ke. For medical emergencies, public materials list AAR Rescue numbers 0725 225 225 and 0734 225 225; always confirm the correct line for your policy.
AAR has branches in Thika, Naivasha, Kisumu, Nakuru, Eldoret, Mombasa, Malindi, Kakamega and other towns. Product benefits, hospital panels and premiums change, so confirm cover on aar-insurance.com or with an authorised agent before you buy. AAR Healthcare (clinics and outpatient care) is a related but separate brand with its own contacts.
🛡️ Products & Services
👨👩👧 Family & individual plans
🏢 Corporate / SME medical
👴 Senior / seniors cover
🏠 Homeowner / general lines
✈️ Travel cover
🚑 Rescue / evacuation heritage
📱 App / digital self-service
Exact benefits, waiting periods and hospital panels depend on the product. Call 0703 063 000 or visit aar-insurance.com for a current quote.
📍 Head Office & Selected Branches
| Head office | Real Towers, Ground Floor, Hospital Road, Upper Hill, Nairobi 0703 063 000 · 0730 633 000 · 020 289 5000 |
| Thika | Maisha Height, 1st Floor, Kenyatta Road · 0703 063 840 / 0730 633 840 |
| Naivasha | Eagle Centre, 1st Floor, Mbaria Kanio · 0703 063 850 / 0730 633 850 |
| Kisumu | Al Imran Plaza, 2nd Floor, Oginga Odinga Street · 0703 063 880 / 0730 633 880 |
| Nakuru | Giddo Plaza, Ground Floor, George Morara Road · 0731 669 915 |
| Eldoret | Rupa Mall / Zion Mall area (public lists vary) · confirm on 0703 063 000 |
| Other towns | Mombasa · Malindi · Kakamega · City Centre (Absa Towers / ICEA listed in some materials) · Nyeri · Kericho and more on aar-insurance.com/contacts |
Branch floors and direct lines can change. Confirm on 0703 063 000 or aar-insurance.com/contacts before you visit. Branch support email: complaintsupportbranches@aar.co.ke.
🕐 Opening Hours & Practical Information
Office hours: Monday–Friday, 9:00 am – 5:00 pm (official contact page).
Main lines: 0703 063 000 · 0730 633 000 · 020 289 5000
Email: info@aar.co.ke
Emergency / rescue (public lists): 0725 225 225 · 0734 225 225 — confirm which number applies to your policy or location.
Tip: Have your membership or policy number ready for claims and hospital admissions. Digital tools (app, M-TIBA integration mentioned in public materials) can help with letters and validation. Confirm current hospital panel before treatment.
⭐ Customer Information
📞 Main care: 0703 063 000 · 0730 633 000
🚑 Rescue lines (public): 0725 225 225 · 0734 225 225
🏢 HQ: Real Towers, Hospital Road, Upper Hill
🛡️ Known for: Medical insurance with rescue heritage
🕐 Busy periods: Month-end and claim peaks can mean longer waits
📌 Note: AAR Healthcare clinics use different numbers (e.g. 0709 701 000) — do not confuse the two brands
⭐ Customer Reviews
Have you used AAR Insurance for medical, family or general cover? We welcome genuine feedback.
Include your rating (1–5 stars), name (optional), product type and your honest experience.
Reviews are moderated before publication. Your personal information will not be published without your consent.
📸 Photos
Head office – Real Towers, Upper Hill
Client service – Branch network
Medical cover – Hospital network
👆 Swipe to view more photos
📍 Location & Map (Real Towers, Upper Hill)
📍 Real Towers, Ground Floor, Hospital Road, Upper Hill, Nairobi
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📬 Contact Details
| Main phones | 0703 063 000 · 0730 633 000 |
| Landline | 020 289 5000 |
| Rescue / emergency (public) | 0725 225 225 · 0734 225 225 |
| info@aar.co.ke | |
| Branch support | complaintsupportbranches@aar.co.ke |
| Website | aar-insurance.com |
| Head office | Real Towers, Ground Floor, Hospital Road, Upper Hill, Nairobi |
| Postal | P.O. Box 41766-00100, Nairobi |
📱 Social Media & Official Links
Prefer aar-insurance.com and the numbers above. Confirm any payment or hospital pre-authorisation with the official care line before you act.
❓ Frequently Asked Questions
Where is AAR Insurance head office?
Real Towers, Ground Floor, Hospital Road, Upper Hill, Nairobi. P.O. Box 41766-00100.
What is the main customer care number?
0703 063 000 · 0730 633 000 · landline 020 289 5000. Email info@aar.co.ke. Hours Mon–Fri 9:00 am – 5:00 pm.
What number do I use in a medical emergency?
Public materials list AAR Rescue 0725 225 225 and 0734 225 225. Confirm the number that applies to your policy when you call customer care.
Is AAR Insurance the same as AAR Healthcare?
No. AAR Insurance is the insurer. AAR Healthcare runs clinics and outpatient services with separate contacts (e.g. 0709 701 000). Use the right brand for your need.
🔗 Related Listings
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Information last checked: September 2026
Source: aar-insurance.com/contacts and company materials. Branch floors, phones and product terms can change. Confirm on 0703 063 000 or the official website. AAR Healthcare is a separate brand with different contacts.
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